Privacy policy
This policy describes the information we collect, why we use it and the choices available to you.
Information we collect
Depending on how you use the site, we may collect:
- Contact details such as your name, email address, phone number and mailing address.
- Order details, product selections, shipping information and transaction records.
- Business information submitted through a wholesale inquiry.
- Affiliate applications, social profile links, audience information and code-performance records.
- Technical and usage data such as IP address, browser, device and pages visited.
- Messages, feedback and any other information you choose to provide.
Payment card details are collected and processed by our payment provider. We receive the resulting payment and transaction information needed to complete and support your order, but we do not store complete card numbers on our servers.
How we use information
- Process, fulfill, deliver and support orders and subscriptions.
- Respond to wholesale inquiries and other requests.
- Review affiliate applications, administer affiliate codes and report their usage.
- Send receipts, service messages, tracking details and requested marketing emails.
- Operate, secure, troubleshoot and improve the site and our services.
- Prevent fraud, enforce our terms and meet legal obligations.
Browser storage
This store uses necessary browser storage to remember your cart and subscription choice. Customer and staff sign-in use authentication cookies. If we later add analytics or advertising technologies that require additional disclosures or choices, we will update this policy and the site controls before using them.
How information is shared
We do not sell your personal information. We may share it with:
- Payment, hosting, database, email, shipping and other operational providers.
- Professional advisers and business partners when reasonably necessary.
- Authorities or other parties when required by law or needed to protect rights and safety.
- A successor in connection with a merger, financing, acquisition or sale of the business.
We may also use or share aggregated or de-identified information that does not reasonably identify you.
Third-party services and transfers
Providers that support our site may process information under their own terms and privacy policies. Information may be processed in jurisdictions with different data-protection laws. We take reasonable steps to protect information wherever it is handled.
Retention and security
We retain personal information for as long as needed to provide services, maintain business and tax records, resolve disputes and meet legal obligations. We use reasonable administrative, technical and physical safeguards, including encrypted connections, but no online system can be guaranteed completely secure.
Your choices
You may unsubscribe from marketing by using the link in an email. Signed-in customers can correct profile information or delete their login and saved profile from account settings. You may also contact us to request access to, correction of or deletion of your information. Some records may need to be retained for legal, security or transaction purposes. Rights vary by location, and we will respond as required by applicable law.
Children
The site is not directed to children under 13, and we do not knowingly collect personal information from them. Contact us if you believe a child has provided information to us.
Policy updates
We may update this policy as our services or legal obligations change. The effective date above identifies the version currently posted.
Contact us
5051 Peachtree Corners Circle, Suite 200
Norcross, GA 30092
info@crematicslab.com
+1 678 235 5002